Refund policy

100% NO REFUNDS OR RETURNS 

We have a 5-day exchange policy, which means you have 5 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at trapdollcollections@gmail.com. Please note that exchanges will need to be sent to the following address: 8925 Bristol Ct, Ypsilanti MI 48198

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions at trapdollcollections@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.